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Wenqi Zheng

hi, I'm Wenqi

I'm a Service Designer who thinks in systems and designs for people.

My passion is to orchestrate the entire journey, from uncovering the first "aha!" moment in research to crafting the final, pixel-perfect interaction.
I don't just create roadmaps; I build the roads.
My work connects user needs with business goals, resulting in experiences that are not only beautiful but also effective.

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My approach is a synthesis of three core disciplines:

Empathetic Research: I go beyond data to uncover the why behind human behavior, ensuring we solve problems that truly matter.

Strategic Design: I craft entire systems, not just isolated touchpoints. From social innovation to digital products, I build experiences that are coherent, impactful, and scalable.

Collaborative Facilitation: I design the conversation itself. By leading structured and energetic workshops, I align diverse teams around a shared vision and accelerate decision-making.

Drove a 40% adoption increase through user insights.

Enabled a 20% waste reduction with a new service model.

Drove a 40% adoption increase through user insights.

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